Guarantee

Try a Handy Hay Net for 30 days RISK FREE. You may return your hay bag for any reason 30 days from the date of purchase.
Customer are responsible for covering all shipping fees associated with the exchange and restocking of $15 . Receipt required.

Handy Hay Nets Box 886, Kaslo BC, V0G 1M0

This guarantee does NOT cover damaged nets with chew holes.

In case you need to repair your bags we’ve now got REPAIR KITS!

Exchange Policy

Order the wrong size? We will exchange your unused handy hay nets.*
Customer pays all shipping fees associated with the exchange and a $15 restocking fee.
Receipt required.

*This for hygienic reasons.

60 Day Damage Guarantee

Animals sometimes do put holes in Handy Hay Nets as they are getting used to slow feeding, for this reason we will supply you with repair twine within 30 days of your purchase at no extra cost.

➜ RETURNS & EXCHANGES If you purchased your Handy Hay Net from an Authorized Dealer (listed here) please contact us directly. Customers are responsible for all related expenses for an exchange or return and must have the original store receipt.

Restocking Fee & Order cancellation

Customers should be aware that returns of non-defective bags will be subject to a restocking fee of $15 and the cancellation of orders will be charge an administration fee based on the credit card processing company fees charge to reverse the transaction.

Reshipping Costs

Please ensure that your shipping address is correct (especially your house or apartment number). If items are returned to us and we have to ship them to you again you will be responsible for the additional shipping fees.

Afterpay FAQ

We are pleased to offer Afterpay, an instalments payment service, to our valued customers. Unfortunately we cannot offer customer service for it. Please visit their help page for assistance and answers to frequently asked questions. Along with our order confirmation emails, you will also receive emails from Afterpay regarding your instalment payments.

Disclaimer

The staff and/or owners of Kootenai Equine and Handy Hay Nets are not liable (responsible) for any incident, damage or injury to human or animal from the use of any of our products. Please use common sense and caution with any slow feeder hay nets and supervise your animals as they become accustomed to them. When using Handy Hay Nets with shod horses, the bags need to be hung high or placed in a feeder or tub to prevent pawing. They should not be used with horned animals or haltered horses. Blanketed horses need to be supervised. Check out some video ideas for keeping animals safe.