Returns and Exchanges
30 Day Return and Exchange policy
Order the wrong size? You can return or exchange your unused* Handy Hay Nets 30 days from the date of purchase.
Please reach out to us at support@handyhaynets.com to process your return or exchange request. Once we have received your returned nets we will ensure they are clean, unused and ready to restock. Refunds will only be processed once we have received and restocked the applicable nets. We are unable to accept used, damaged or dirty hay nets for a refund or exchange.
*This for hygienic and farm cross contamination reasons.
The customer is responsible for all shipping fees associated with the return or exchange. Receipt required if purchased from an authorized retailer, listed here.
Return Shipping address:
Handy Hay Nets Box 886, Kaslo BC, V0G 1M0
This policy does NOT cover damaged nets with chew holes. Please check out our 30 day damage guarantee below. If you are in need of repair materials check out our Repair page for repair kits, repair twine and replacement ropes.
30 day damage Guarantee
We offer a 30 day product guarantee on all our hay nets. If your animals have damaged a hay net within 30 days from the purchase date we will send you a complimentary roll of repair twine and repair patch all expenses covered. Fill out the damage form below to process your request. The damage form helps us understand how to help you mitigate damage in the future!
Afterpay FAQ
We are pleased to offer Afterpay, an instalments payment service, to our valued customers. Unfortunately we cannot offer customer service for it. Please visit their help page for assistance and answers to frequently asked questions. Along with our order confirmation emails, you will also receive emails from Afterpay regarding your instalment payments.
Disclaimer
The staff and/or owners of Horsefeathers Equestrian and Handy Hay Nets™ are not liable (responsible) for any incident, damage or injury to human or animal from the use of any of our products. Please use common sense and caution with any slow feeder hay nets and supervise your animals as they become accustomed to them. When using Handy Hay Nets™ with shod horses, the bags need to be hung high or placed in a feeder or tub to prevent pawing. They should not be used with horned animals or haltered horses. Blanketed horses need to be supervised. Check out some video ideas for keeping animals safe.
